Shipping policy

At Sphere Diamond, we carefully prepare and deliver every piece of jewelry. Whether you are purchasing a lab-grown diamond engagement ring, wedding ring, or custom-made jewelry, our team is here to assist you throughout the shipping process.

1. Complimentary Shipping

Sphere Diamond offers complimentary shipping for orders that meet the minimum purchase requirements applicable to the destination country.

• Minimum order values vary by country.
• Delivery availability depends on the destination and courier restrictions.
• Please contact our team to confirm whether we can ship to your country and whether your order qualifies for complimentary shipping.
• Any applicable shipping charges will be confirmed before the order is finalized.

2. Order Processing & Production

Ready-to-ship jewelry and custom-made jewelry may have different preparation times. Custom jewelry requires design confirmation, production, and quality inspection before dispatch.

Estimated production and dispatch dates will be confirmed individually. Production time and shipping transit time are separate.

3. Shipping Within Thailand

Domestic delivery is available subject to destination coverage and order eligibility. Our team will confirm delivery arrangements and any applicable shipping charges before dispatch.

4. International Shipping

International delivery is available to selected countries, subject to courier services, customs regulations, and destination restrictions.

Before ordering, please contact us to confirm:

• Whether shipping to your country is available
• The minimum purchase requirement for complimentary shipping
• Estimated delivery arrangements and transit times
• Any destination-specific restrictions

Delivery times may vary due to customs clearance, courier operations, and circumstances beyond our control.

5. Customs Duties & Import Taxes

International shipments may be subject to import duties, customs clearance fees, and local taxes. Unless otherwise agreed in writing, these charges are the recipient's responsibility and are not included in the jewelry purchase price.

6. Packaging & Tracking

Every order is carefully packaged for delivery. Where shipment tracking is available, tracking details will be provided after dispatch.

7. Delays, Loss & Damage

If your shipment is delayed, arrives damaged, or has missing contents, please contact Sphere Diamond as soon as possible.

We recommend retaining the original packaging and photographs of any damage. Our team will review the issue and coordinate with the courier where appropriate. Applicable remedies depend on the circumstances and relevant consumer protection laws.

8. Boutique Collection

Customers may arrange to collect their completed jewelry at:

Sphere Diamond — CentralWorld, 1st Floor, Bangkok, Thailand

Opening Hours: Tuesday–Sunday, 12:00–19:00
Closed on Mondays.

Please confirm your collection appointment in advance.

9. Returns & Cancellations

Returns, exchanges, and cancellations are subject to the applicable terms for each order, including ready-made, personalized, and custom-made jewelry. Please contact our team for details before ordering. This policy does not limit rights under applicable consumer protection laws.

10. Shipping Inquiries

Need help checking delivery availability or complimentary shipping requirements? Contact our team using the options below.

Shipping availability, complimentary shipping eligibility, and delivery arrangements must be confirmed with our team before order acceptance.